Thank you for shopping with Excel Herbal. We value your satisfaction and are committed to ensuring a positive experience with our products. Please review our returns and refund policy below.
7-Day Return Policy
At Excel Herbal, we offer a 7-day return policy to ensure that our customers are fully satisfied with their purchase. You may return any product within 7 days of receiving it, provided it meets the following conditions:
Return Eligibility
Unopened and Sealed: To be eligible for a return, the product must be in its original, unopened, and sealed packaging.
No Signs of Use: The product must be in its original condition without any signs of usage or tampering with the seal.
Steps for Return
Contact Customer Support: Within 7 days of receiving the product, reach out to our customer support team at jupiter_vm76@rediffmail.com or call +91 9650827942.
Provide Details: Share your order number, reason for return, and any relevant information about the issue.
Receive Instructions: Our support team will guide you through the return process, including where to send your product.
Refund Process
Upon Receiving the Product: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Refund Approval: If approved, your refund will be processed within 30days business days and credited to your original payment method.
Non-Returnable Conditions
Opened Products: We cannot accept returns for products that have been opened or where the seal has been broken, as this impacts the product's safety and integrity.
Beyond 7 Days: Returns are only eligible within 7 days of receiving the product.
Damaged or Incorrect Items
If your product arrives damaged or you received an incorrect item, please contact us within 48 hours of receipt. We will arrange for a replacement or provide a refund as needed.
Questions? For any further assistance, please reach out to our customer support no. +91 9650827942 .
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