At Excel Herbal, we aim to provide a seamless and efficient shipping experience for our customers. Please review our shipping policy below to understand the terms and timelines for the delivery of your health supplement orders.
1. Shipping Locations
We currently ship within India.
Unfortunately, we do not offer international shipping at this time, but we are working towards expanding our delivery options.
2. Shipping Rates
Standard Shipping: free shipping.
Expedited Shipping: We also offer expedited shipping at an additional charge, based on your location and the weight of the order.
Any additional duties, taxes, or fees for international orders (if applicable) are the responsibility of the customer.
3. Order Processing Time
Orders are processed within [1-2 business days] of receipt. Please note that orders placed after 2 PM will be processed on the next business day.
During high-demand periods or holidays, processing may take an additional day.
4. Estimated Delivery Times
Standard Shipping: 3-10 business days products will get delivered.
Delivery times are estimated and not guaranteed, as factors such as weather, carrier delays, or other circumstances may impact shipping times.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information to monitor the status of your delivery.
You may also log in to your Eemunergee account to view your order status and tracking details.
6. Lost, Damaged, or Delayed Shipments
If your shipment is delayed, damaged, or lost in transit, please contact our customer support team at [Customer Support Email or Phone Number].
We will work with our shipping partners to resolve the issue as quickly as possible. In cases of lost packages, please allow [15 business days] from the shipping date before we can offer a replacement or refund.
7. Return to Sender or Incorrect Address
Ensure that your shipping address is accurate when placing your order. Excel Herbal is not responsible for orders returned due to incorrect or incomplete addresses.
Additional shipping fees may apply for reshipment due to address errors.
8. Contact Us
If you have questions regarding your shipment, feel free to contact us at jupiter_vm76@rediffmail.com
Thank you for choosing Eemunergee for your health supplement needs!
